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A typo in a name happens. With change requests, the recipient tells you what is wrong, and you fix it in one click. No emails back and forth, and no new credential to issue. Every organization has change requests. There is nothing to switch on.

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How it works

1

The recipient asks

From their wallet, the recipient types the correct name or detail and adds a note if they want.
2

You review

The request shows in your Studio under Credentials → Change requests. You see the old value, the new value and their note.
3

You approve or reject

Approve, and the credential is updated at once. Reject, and nothing changes. Either way, we email the recipient your answer.

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What recipients can ask to change

  • Their name, as it shows on the credential.
  • Any of your custom attributes, for example a grade or course hours.
To change anything else, such as the email, the group or the dates, the recipient contacts you and you edit the credential yourself.

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For issuers: answer a request

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See new requests

A number next to Credentials in the sidebar shows how many requests are waiting. Go to Credentials → Change requests.
The Change requests tab with four open requests, each showing the old value struck through and the new value
Open requests are listed oldest first, so you can answer them in order. Each row shows:
  • Recipient: the name and email of the person who asked.
  • Credential: the group code and the credential ID. Click the ID to open the credential.
  • Change: what they want to change, with the old value struck through and the new value next to it.
  • Asked: when they asked.

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Approve or reject

1

Click Review on the request

2

Check the change and the note

If someone on your team changed the value after the recipient asked, a yellow notice tells you.
3

Add a reply (optional)

We add your reply to the email we send to the recipient.
4

Click Approve or Reject

The Review change request dialog with the name change, the recipient's note, a reply and the Approve and Reject buttons
When you approve:
  • The credential page, the downloads and the verification page show the new value at once.
  • The credential link stays the same, so links the recipient already shared keep working.
  • The change is saved in the credential’s history and in your audit logs, the same as an edit you make yourself.
Each request is for one detail. When a recipient asks for two changes, for example the name and the course hours, you see two requests. Approve or reject each one.

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Requests on a credential’s page

When you open a credential that has open requests, a Change requested card shows at the top. Click Review to answer from there.
A credential page with the Change requested card listing a name change and a course hours change

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Answered requests

Click Answered to see the requests you approved or rejected, who answered them and when. Requests the recipient cancelled show as Taken back.
The Answered view with one rejected and one approved request
Only team members with the Admin or Issuer role can see and answer change requests. See Team management.

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For recipients: ask for a change

You can send this part to your recipients.
1

Sign in to your wallet

Go to hyperstack.id and sign in with the email your credential was sent to.
2

Open the menu on the credential

Click the ⋯ button on the credential, then Request a change.
A wallet credential's menu with Open credential, Request a change and Make private
3

Type the correct details

Change only what is wrong. Add a note to explain, if you like. Then click Send request.
The Request a change dialog with the name changed and a note
4

Wait for the answer

The credential shows Change requested until the issuer answers. We email you when they do.
You can also click Request a change under the credential on its own page, when you are signed in. Changed your mind? Open the menu on the credential and click Cancel change request.

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Questions

No. Approving a change request uses no credits.
No. New requests show as a number next to Credentials in the sidebar and on the Change requests tab.
Yes. The credential keeps its link and stays valid. Verification shows the new details.
Yes. They can send a new request from their wallet at any time. They can’t send a second request for the same detail while the first one is still open.
No. Change requests are only for published credentials that are not revoked.
No. Every organization has them. Nothing on a credential changes until you approve it.
Last modified on November 3, 2026